Last updated: April 29, 2026
This Refund and Returns Policy explains eligibility, procedures, and timelines for refunds, exchanges, and credits for products purchased through the Little Caesars Today online store. The policy covers physical goods such as prepared food, packaged items, and certain digital products sold through our site. Please read this policy carefully and contact us if you have questions about a specific order.
We aim to deliver solid food and accurate orders, and we will address issues reported promptly and fairly. For perishable prepared foods you must report quality or accuracy issues within 48 hours of delivery to be eligible for a refund, replacement, or store credit. For non-perishable packaged goods or merchandise you may request a refund or exchange within 14 days of delivery provided the item meets the conditions below. Refunds are subject to verification and will be issued in accordance with this policy and applicable law.
To qualify for a refund or return, items must generally be returned in their original condition with packaging intact unless the item is perishable or unsafe to return. For food quality complaints we may require photographs, order details, and a description of the issue to conduct an investigation. For digital goods such as gift cards or downloadable content, eligibility for refund depends on whether the item is defective and whether it has been used or redeemed. Proof of purchase, such as an order number or receipt, is required for all refund requests.
Perishable prepared foods that have been consumed or opened are generally non-refundable except where there is a verifiable quality or safety issue reported within the stated timeframe. Promotional items, clearance or final-sale items, and any products that have been altered after delivery are not eligible for return. Gift cards and digital codes are non-refundable once redeemed or used, except as required by applicable law.
To request a refund contact our customer support team via the contact details provided on the website and include your order number, a description of the issue, and any supporting photos. Our team will acknowledge receipt of your request and may provide instructions for return, replacement, or documentation required for investigation. Depending on the circumstances we will offer a refund to the original payment method, a replacement order, or store credit. Follow any return shipping or disposal instructions provided by our support team to avoid delays in processing.
Once we have received sufficient information and, where applicable, a returned item, we will process refunds within 5 to 10 business days. The time for funds to appear in your account may vary depending on your payment provider and bank policies. We will notify you by email when a refund has been processed and provide any relevant reference information.
If an item is damaged, incorrect, or missing we will generally offer a replacement or redelivery at no additional charge when feasible. Replacements are subject to availability and may be provided as a new delivery or as store credit if immediate replacement is not possible. For defective non-food items we may request return of the item before issuing a replacement or refund.
If you are unsatisfied with the resolution provided by our customer support team you may escalate the matter by requesting review by a manager or by contacting our designated dispute contact. We aim to resolve disputes promptly and in good faith, and we will provide information about further escalation options such as contacting provincial consumer protection agencies. If unresolved, you may pursue remedies available under applicable law, including small claims court where appropriate.
Email: support@littlecaesars.today
Address: 219 King St, Vancouver, BC V6N 4Z8
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